BECOME A CUSTOMER
Customer Portal
Welcome to the MichiganHobby Wholesale Program! While we look forward to doing business, we encourage all customers to review the rules and regulations prior to placing an order.

HOW TO ORDER

There are a few options;

  • Login and place your order on the website.
  • Call 1-855-644-6229 from 9:00 AM to 5:00 PM (EST) and place your order over the phone.
  • Text your sales representative.
  • Email your order 24/7 to sales@michiganhobby.com

ORDER QUANTITY FULFILLMENT:

  • Inventory is generally first come, first served.
  • Inventory quantity is not guaranteed until billing completion.
  • If there is a quantity adjustment to your order, you will be notified prior to being billed.

PAYMENT PROCESSING

  • For website orders, you will be billed based on your preferred payment option (Invoice or Credit Card or Check)
  • Our current Credit Card processors are Helcim and PayPal.
  • All Credit Card Auto Charges are subject to a 3.5% fee.
  • All Invoices are subject to a 1.5% processing fee.
  • All ACH payments are subject to a 1% fee,
  • ACH payments take 3-5 business days.
  • Failed ACH payments are subject to a $10 fee.

INVOICING

  • Invoices will be generated from PayPal or Helcim.
  • Customers have 5 business days to pay the invoice or the inventory will be forfeited.
  • Failure to pay invoices will result in account restrictions and impact to allocations.

CREDIT CARD AUTHORIZATION

  • Debit cards, gift cards or government issued monetary cards are not accepted
  • We are authorized to charge the credit card, per your preferred form of payment.
  • Credit Cards are subject to the fee structure shared in the Payment Processing section above.

CREDIT CARD OR PAYMENT PROCESSING DISPUTES

  • Distributor will not tolerate payment disputes for known and customer prompted transactions.
  • If chargebacks occur, customer account will be terminated and subject to litigation in accordance with our Terms of Service and Customer Agreement.

INVENTORY

  • Inventory is first come, first served.
  • Inventory marked as “Allocated Product” may be throttled, so all customers have a chance to get something.
  • Market demand and fixed supply may impact inventory availability for certain products.

PRODUCT PRICING

  • Pricing is firm.
  • Pricing may be adjustable at distributor discretion for confirmed orders exceeding $10,000 or large volume retailers.
  • Pricing is based on operating brick-n-mortar or a proprietary platform.
  • Pricing does not consider third-party selling (Ebay/Amazon/Wal-Mart, etc.) or third-party fees.
  • Pricing is based on the fair market value of the item.

PRODUCT ALLOCATION

  • Due to high demand and short supply, some products may be allocated.
  • Allocations work on a variety of factors, such as six-month account activity, account type, account age, account standing, and order history.

RESTRICTED PRODUCT

  • Products may have rules and regulations set forth by the manufacturer.
  • Product may be limited to brick-n-mortar or proprietary website sellers.
  • We reserve the right to deny any customer order where the customer does NOT meet the manufacturer restrictions.
  • If you are caught violating any product rules, your account may be closed or subject to financial penalties.

SPECIAL PRODUCT ORDERS

  • If you are interested in a special order or want to see a full available list from our manufacturers, let us know.
  • All special product or custom manufacturer orders will be invoiced through PayPal.
  • 50% deposit is required.
  • Deposit is non-refundable once we are charged by the manufacturer.

SHIPPING

  • Subsidized shipping will start at an order value of $500 or more.
  • Orders under $500 will be charged full freight.
  • Shipments are fulfilled by UPS Ground or USPS (Priority/First Class) depending on weight, zone, and day of week.
  • Freight will be assessed at time of invoice.
  • Free shipping will be granted at our discretion and capability.
  • Expedited shipping is available at customer expense.

DELIVERY

  • Orders do not have delivery signature.
  • Delivery signatures are available at $6 per signature.
  • Customer is responsible for their package delivery and their property.
  • Distributor does not participate in disputes that are lawfully between the customer and the transit carrier.

TRANSIT DAMAGE

  • Customer is responsible for disputing transit damage with the carrier.
  • Distributor does not take back items that are deemed imperfect from the manufacturer (tears, dents or other imperfections)

If you have questions about our policies or procedures, please reach out to us. This document is subject to change at any time without notice to customer. Please check back regularly to see if policies have changed.